Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Proof of purchase is required for all returns. Your Ascendance Systems order number is sufficient proof of purchase.

Returns for non-defective products are subject to a 15% restocking fee.

The restocking fee does not apply to products that are confirmed to have arrived defective, damaged, or incorrect.

Refunds

Once your return is received and inspected, we will notify you by email that the returned item has been received and whether the refund has been approved.

If approved, the applicable refund will be issued to your original method of payment. Processing time after we issue the refund may vary depending on your bank or payment provider.

Original shipping charges are non-refundable except when the return results from an error by Ascendance Systems or the product arrived defective or damaged.

Exchanges

We replace products when they are confirmed to be defective or damaged and a replacement is appropriate.

To request an exchange, contact us using the email address provided on our website and include your original order number.

Return Shipping

For standard returns of non-defective merchandise, the customer is responsible for return shipping costs.

For confirmed defective, damaged, or incorrect products, Ascendance Systems will cover reasonable return shipping costs or provide a prepaid return label where applicable.

We recommend using a trackable shipping service for returns.

Need help?

Contact us with your order number for questions regarding returns, refunds, exchanges, or defective products.