Ascendance Systems LLC
Website: https://ascendance.systems
Email: support@ascendance.systems
Location: Clarksville, Tennessee, United States
Last Updated: October 29, 2026

1. Who We Are

Ascendance Systems LLC (“Ascendance Systems,” “we,” “us,” or “our”) operates the website https://ascendance.systems.

We design and sell specialty electronics, including Digital Video modification kits, circuit boards, and related hardware.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, make a purchase, participate in a pre-sale, or contact us.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Customer and contact information

• Name
• Email address
• Telephone number, when provided
• Billing and shipping addresses
• Country and region

Order information

• Products purchased and quantities
• Purchase amounts and shipping charges
• Order dates and transaction status
• Pre-sale purchases and fulfillment status
• Shipping and tracking information
• Refunds, cancellations, and customer support correspondence

Account information

If you create an account, we store your account profile, login-related information, and order history. Passwords are handled using WordPress authentication and security mechanisms.

Technical information

Our website and its service providers may process information such as IP addresses, browser and device information, cookies, and security-related activity records.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing purchases and pre-sale transactions.
• Confirming payments and issuing refunds.
• Manufacturing, packaging, and fulfilling orders.
• Providing shipping updates and tracking information.
• Communicating production delays or changes to fulfillment estimates.
• Responding to customer support and warranty inquiries.
• Detecting and preventing fraud, abuse, or unauthorized transactions.
• Maintaining accounting, tax, and business records.
• Maintaining website security and functionality.
• Complying with applicable legal obligations.

We may also send necessary transactional communications, including order confirmations, payment notifications, shipping updates, and important information about purchases.

Transactional communications are separate from optional promotional marketing.

4. Payments and Financial Information

Our online store uses WooCommerce and WooPayments, which relies on payment processing infrastructure provided by Stripe and related payment partners.

Accepted payment options may include credit cards, debit cards, Apple Pay, and Google Pay.

When you make a purchase, information necessary to process the payment may be shared with the relevant payment providers, including:

• Customer name and billing information
• Purchase amount and currency
• Transaction identifiers
• Information needed for fraud detection and payment authentication

Payment credentials are handled through payment-provider infrastructure. Ascendance Systems does not intentionally store complete payment card numbers or card security codes in its WooCommerce order database.

Payment providers may process information according to their own privacy policies and legal obligations.

For additional information:

• WooPayments: https://woocommerce.com/document/woopayments/
• Stripe: https://stripe.com/privacy

5. Pre-Sale Purchases

When customers participate in a pre-sale, we collect and retain information necessary to administer their purchases.

This may include order information, payment status, contact details, shipping addresses, and communications regarding manufacturing or fulfillment.

We use this information to:

• Maintain purchase and production allocation records.
• Communicate expected shipping timelines.
• Notify customers about significant production delays.
• Process cancellations and refunds.
• Fulfill products when manufacturing is complete.

Customer information associated with pre-sale purchases is subject to the same privacy and security practices as other purchases.

6. Shipping and International Orders

We share necessary shipping information with postal services, carriers, fulfillment providers, and customs-related service providers when required to deliver an order.

This information may include:

• Recipient name
• Delivery address
• Telephone number or email address when required
• Package contents and declared value
• Customs documentation
• Tracking information

For international orders, shipping and customs information may be transferred to organizations or authorities outside the United States.

We disclose only the information reasonably necessary for shipment and fulfillment.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate its storefront, maintain customer sessions, support account authentication, and assist with security.

WordPress and WooCommerce may use cookies to:

• Remember shopping cart contents.
• Maintain checkout sessions.
• Recognize logged-in customers.
• Store certain website preferences.
• Protect payment transactions and prevent fraudulent activity.

Certain third-party services, including payment processors, may also use cookies or similar technologies.

If you log into the website, WordPress may store authentication and preference cookies.

If you select a remember-me option, login information may persist for an extended period.

You can manage cookies through your browser settings. Disabling essential cookies may interfere with shopping cart, checkout, or account functionality.

Where applicable law requires consent for nonessential cookies or tracking, we will provide the necessary choices.

8. Customer Accounts and Guest Checkout

Customers may purchase products without creating an account when guest checkout is available.

Customers who choose to create an account may access their account profile and applicable order history.

Account information may include contact details, shipping addresses, and purchase records.

Customers may request corrections to their information or submit account deletion requests using the contact information provided in this policy.

Some transaction records may need to be retained after account deletion for accounting, legal compliance, fraud prevention, or dispute resolution.

9. Comments, Reviews, and Uploaded Content

If visitors submit comments or product reviews, we may collect the information entered into the relevant form, together with technical information used for spam prevention and website security.

If Gravatar functionality is enabled, a hashed form of an email address may be shared with the Gravatar service to retrieve a profile image.

Visitors should avoid uploading images containing sensitive information or embedded location metadata.

Approved public comments or reviews may remain visible until removed by us or in response to an applicable request.

10. Embedded Content and External Websites

Our website may contain embedded videos, images, articles, or other content hosted by third parties.

Embedded content may behave similarly to visiting the third-party website directly.

External services may collect technical information, use cookies, or process information about interactions with their content.

We do not control the privacy practices of unrelated third-party websites.

We encourage visitors to review the privacy policies of websites they access through external links.

11. Fraud Prevention and Security

We use reasonable administrative and technical safeguards to protect customer and transaction information.

WooPayments and its payment partners may analyze transactions to identify potentially unauthorized, fraudulent, or suspicious activity.

Fraud prevention may involve processing transaction information, technical identifiers, IP addresses, and payment-related signals.

Access to customer order information is limited to personnel and service providers who need that information for legitimate business operations.

No internet-based service can guarantee absolute security, but we take reasonable measures to reduce foreseeable risks.

12. Information Sharing

We do not sell customer personal information to third-party data brokers.

We may disclose personal information to service providers involved in operating our business, including:

• Payment processing and fraud prevention providers.
• Website hosting and ecommerce infrastructure providers.
• Postal carriers and shipping service providers.
• Email delivery and customer communication providers.
• Accounting, tax, and professional service providers.
• Government authorities when disclosure is legally required.

These disclosures are limited to appropriate business, operational, or legal purposes.

We do not disclose customer information to unrelated third parties for their independent promotional use without an appropriate legal basis.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Order and transaction records may be retained for accounting, tax compliance, payment disputes, customer support, warranty administration, and other legitimate legal or business needs.

We may retain information about completed, cancelled, refunded, or disputed transactions where necessary for those purposes.

Customer account information may be retained while the account remains active or until a valid deletion request is processed, subject to applicable retention obligations.

Technical and security records may be retained for periods reasonably necessary to investigate incidents and protect the website.

Our retention practices may vary depending on the category of information and applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request an export or copy of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing relies on consent.

To submit a privacy-related request, contact:

support@ascendance.systems

We may request reasonable identity verification before processing a request.

Certain information may be retained when required for legal compliance, accounting, payment disputes, security, or other permitted purposes.

We will respond to applicable requests within legally required timeframes.

15. International Customers

Ascendance Systems operates from the United States and serves customers in selected international markets.

Information associated with international purchases may be processed or stored in the United States or other countries where our service providers operate.

Privacy laws and data protection standards may differ between jurisdictions.

Where applicable, we will comply with mandatory international privacy requirements and provide additional rights or disclosures as required by law.

16. Children’s Privacy

Our products and online store are intended for customers capable of entering into lawful purchase agreements.

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information was collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

17. Marketing Communications

If Ascendance Systems offers promotional email communications, customers will be provided with appropriate subscription choices.

Promotional communications will include an unsubscribe mechanism where required by law.

Customers may opt out of promotional communications without affecting essential transactional notices concerning existing purchases.

Order confirmations, payment receipts, shipping notices, safety notifications, and important pre-sale communications may continue when necessary to administer a purchase or fulfill legal obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, technology, or legal requirements.

Updates will be published on our website with a revised effective date.

Where required by applicable law, we will provide additional notice or obtain consent before making material changes to relevant data processing practices.

19. Contact Information

If you have questions regarding this Privacy Policy or the processing of your personal information, contact:

Ascendance Systems LLC
Clarksville, Tennessee, United States

Email: support@ascendance.systems
Website: https://ascendance.systems